Retarus vs eFax

Keep reading for our comprehensive eFax vs Retarus guide.

Security

Retarus uses secure HTTS transfers together with VPN (virtual private network) and encrypted TLS connections to secure its faxes. It connects users to the Retarus Enterprise Cloud, a secure encrypted storage system. It can also encrypt incoming faxes upon request. 

As an alternative to Retarus, eFax uses the standard AES-256 encryption protocol and advanced TLS encryption to protect sensitive faxed data. They also offer a fax screening option to block potentially harmful faxes. To process any sensitive personal information, eFax requires your explicit consent. 

User Experience

First-time online fax users will appreciate eFax’s intuitive interface and sleek design, making faxing documents electronically simple and convenient. It’s ideal for people who are constantly on the move since the interface works with any device. 

Retarus may seem intimidating as an enterprise solution, but it has a surprisingly clean and minimal user interface that’s easy to configure and set up. You can create automated workflows and instantly send digital faxes. The interface is also secure, reliable, and consistent. 

HIPAA Compliance

eFax offers a HIPAA-compliant Corporate plan where they’ll sign a BAA (Business Associate Agreement) with their clients. They comply with other HIPAA requirements like audit trails and access controls. As an added layer of security, they also subject their app to HITRUST certification. 

Retarus is a worthwhile eFax alternative because it also offers a HIPAA-compliant solution with advanced access controls and authentication codes. These codes can be used to protect against unauthorized access when configuring API developments. The app is also GDPR-compliant and has an AI-based intelligent document recognition engine.

Device Applications

eFax enables mobile faxing with the help of its free iOS and Android apps. eFax Corporate also has a separate app different from the one used by the non-HIPAA-compliant plans. You can also conveniently send and receive faxes from the eFax web interface, which works with any browser. If you’re using a Windows device, you can download a dedicated Windows desktop app. eFax syncs your data across all these platforms, letting you manage faxes from anywhere.

As an alternative to eFax, Retarus offers limited platforms where you can use its functionalities. It only has a web app, WebExpress, that lets you send, access, and monitor your faxes using any web browser. There are no dedicated mobile apps or downloadable desktop apps.

ESignatures

Both eFax and Retarus offer digital signing capabilities. For eFax, it’s available using Finger Swipe technology or by uploading a photo of your signature. You can drag and drop your signature to the right place in the document and save it for future use. Retarus allows integration with third-party signature apps to accomplish this functionality.

Fax Broadcasting

Retarus lets you simultaneously send high-volume faxes to multiple recipients with a fax broadcasting solution. This is helpful for marketing, PR, and other purposes. eFax also allows the same functionality but is limited to 20 recipients per broadcast. If you’re thinking of a larger volume of simultaneous faxing, you may have to look for another solution.

Fax Numbers 

Retarus is a global fax provider and provides local numbers for different countries on various continents. You can easily manage and assign these numbers with the EAS portal. If you have any existing numbers, you can port them to Retarus at any time.

eFax provides a local and a toll-free number for their plans. You can use this to receive faxes from anywhere across the country. You can also get international fax numbers to accept faxes from other countries and keep existing numbers with their porting service.

Fax OCR

eFax and Retarus have OCR (optical character recognition) technology, which lets you extract text from a fax image and convert it to machine-readable format. This makes searching and obtaining information through faxes easier than ever. You can easily copy, edit, and paste extracted text.

Pricing and Plans

Retarus is built for enterprises and doesn’t offer any subscription plan. You have to request a custom quote to know how much they’ll charge your company based on the actual features you need. They give a free trial period so you can evaluate if their app is the best fit. 

eFax is better suited for small to medium-sized businesses, with monthly subscription plans starting at $18.95, though access to specific faxing features is limited. Only the eFax Corporate plan signs BAAs. If you want a HIPAA-compliant eFax solution, consider getting this plan.