Biscom vs OpenText

Here’s a more in-depth discussion of Biscom vs OpenText features:

HIPAA Compliance

As HIPAA-compliant solutions, Biscom and OpenText are trusted choices for healthcare. The providers offer advanced security features and Business Associate Agreements (BAA), enabling you to comply with HIPAA requirements for ensuring the privacy and security of protected health information (PHI).

As for Biscom, it provides audit logs, role-based access controls (RBAC), and user authentication to monitor and manage user access and activity. It keeps its faxes protected using FIPS 140-2 AES 256-bit encryption to ensure they remain unreadable by unauthorized persons. Also, this fax service provides physical safeguards by using Tier 4 data centers with round-the-clock monitoring.

As an alternative to Biscom, OpenText provides equally robust security measures that come with each product. XM Fax, OpenText’s enterprise-grade fax, offers audit tracking and reporting. Its Fax2Email solution, which provides faxing via email, encrypts all faxes sent. RightFax, OpenText’s digital faxing solution, archives faxes and uses the RightFax Encryption Module. Talking to an OpenText customer representative should help you grasp the intricacies of this fax service’s security features.

Faxing Model

Biscom lets you select from on-premise, hybrid, or cloud-based faxing. It utilizes Fax over IP (FoIP) and can work with Cisco, Avaya, Notrel, Dialogic VoIP networks, and media gateways. It also integrates with Centricity, Siemens, and multi-functional printer (MFP) systems. 

Moreover, you can use its dedicated mobile apps and set up faxing via Office 365. However, its Office 365 integration feature requires users to take extra steps before they can utilize it to send faxes via email. Other internet fax products will let you send a fax through email quickly without the complicated setups.

OpenText is also an adaptable Biscom alternative, offering four different faxing products to suit your business needs. It allows businesses to send faxes digitally or via email. Meanwhile, its hybrid option connects your existing RightFax fax server to the OpenText cloud. It also has a cloud-based fax solution that allows users to fax from various devices, including mobile phones and multifunction printers (MFPs), eliminating the need to connect to a traditional fax machine.

Electronic Signatures

Many internet fax providers incorporate digital signing technology, allowing you to sign documents directly from their software. 

Unfortunately, OpenText does not offer this feature. You must purchase a separate product, OpenText Core Signature, or another e-signing app. 

Biscom doesn’t offer this feature either and isn’t the best alternative to OpenText if you’re looking for electronic document signing capabilities.

Integrations and API

OpenText RightFax can be configured to integrate with popular EHR and EMR systems, allowing you to fax directly from these systems. You can route received faxes to specific departments or individuals as well. Additionally, the OpenText API supports multi-channel delivery. You can use it to fax, text, and email through other cloud apps. Or you can build your own business communication app. However, the OpenText API is only free for 90 days. You must purchase this functionality separately should you want to use it for a more extended period.

Biscom is a convenient OpenText alternative, directly integrating with several EHR and EMR systems without an API. You can use it with EPIC, Cerner Millenium, and Hewlett Packard’s Digital Healthcare. You can also use the Biscom Cloud Fax API to integrate this faxing with other systems.

Pricing and Plans

Pricing for both Biscom and OpenText subscriptions varies depending on your organization’s specific needs and requirements. It’s best to contact their respective sales teams to request a quote.