Biscom vs WestFax

Check out the WestFax vs Biscom comparison below before you decide which solution is best for your needs.

Security

Biscom has impressive security features like the FIPS 140-2 AES 256-bit encryption used by federal agencies and privacy-conscious consumers. They also implement strict separate cloud space for each user and pseudonymization that disassociates files from their owners. This further increases the privacy of data stored and transmitted through their servers.

Not to be left behind, WestFax also offers secure faxing using end-to-end encryption. It uses TLS 1.2 and AES 256-bit encryption to protect stored and transmitted data. It also has user activity logs, unique user identification, and automatic logoffs.

HIPAA Compliance

Biscom serves the needs of compliance-sensitive organizations like government, legal, financial, and healthcare organizations. As such, they employ HIPAA-required features like detailed audit trails, fast deliveries, data encryption, and more. They also provide a Business Associate Agreement (BAA).

As an alternative to Biscom, WestFax already includes HIPAA compliance in its Starter plan. It will sign a BAA and ensure interoperability of its faxing solution so you can integrate it with your existing EMR or EHR software.

Device Applications

There are five ways to send a fax through WestFax. These are through its web portal, email-to-fax, print-to-fax, mobile apps, and WestFax API. The website portal is intuitive and accessible from any browser. You can also use any email client like Microsoft Outlook or Gmail to attach a fax document and send it via email. Another option is to install a Windows print driver to create a fax straight from any document application (like MS Word). Likewise, you can integrate faxing capabilities into any software with the WestFax API. On the other hand, its Android and iOS apps can effortlessly transform your phones into portable fax machines.

As an alternative to WestFax, Biscom offers three kinds of faxing solutions. Its Cloud Fax lets you turn any email client into a fax machine. It also provides a web client where you can annotate and preview faxes before sending them. Meanwhile, its Hybrid Fax comes with virtual servers and cloud services. Finally, its On-Prem Fax gives you a virtualized server to send faxes through email, web, desktop, and mobile. And with its API, you can integrate Biscom fax services into your existing workflows and applications.

Fax Broadcasting

WestFax helps you reach a large audience simultaneously with its fax broadcasting solutions. You don’t have to merge multiple data manually or go through the hassle of sending faxes per page or copy. Meanwhile, 

Biscom doesn’t offer fax broadcasting as one of its communication solutions. 

Fax OCR

Optical Character Recognition (OCR) facilitates better workflows by helping you extract characters and numbers straight from a faxed document. Both Biscom and WestFax have integrated OCR capabilities into their faxing solutions. 

WestFax offers multiple OCR techniques and can read unstructured, semi-structured, and structured data. You don’t need a third-party license because the fax service handles everything and will even deliver your OCR data in multiple formats. However, this feature is only available with their Enterprise plan. 

Biscom, a WestFax alternative, supports fax OCR and advanced searching. You can conveniently convert fax images to searchable, extractable texts. 

Pricing and Plans

Biscom’s tailored solutions require a customized pricing and budget approach that aligns with the company’s needs and requirements. Therefore, it has no fixed monthly or yearly pricing packages. To avail of its on-premise, hybrid, or cloud fax services, you must request a demo and receive a quote based on your desired fax features and functionalities.

WestFax, on the other hand, offers three faxing packages starting at $14.99 per month for 500 pages. Its top plan, which costs $69.95 per month, is suitable for medium-sized practices needing to fax 3000 pages. It also has an enterprise plan wherein it will customize the solution for your needs. The fax service also charges for overages and additional phone lines.