| Price per page | HIPAA Compliance | Free Mobile Apps | eSignature Tool | Number Porting | |
| WestFax | 3¢ | Yes | Yes | No | Free |
| Concord | 5¢ | Yes | No | No | Fixed Fee |
WestFax considers different budgets with its eight monthly plans, four of which are HIPAA-enabled:
Concord is the costlier alternative to WestFax, costing as low as $0.05/page. It offers three monthly plans:
Aside from meeting HIPAA requirements, Concord is SOC 2 Type Compliant, HITRUST Certified, and PCI Self Certified. It uses SSL/TLS and AES-256 encryption and houses its data centers in highly restricted buildings.
WestFax offers a secure fax service with PCI-DSS Level 1, SOC 2 Type 2, and HITRUST certifications. Its data centers are protected by 24/7 monitoring using guards, video surveillance, and biometric controls.
Concord provides a Print2Fax feature, allowing one-click faxing from any Windows application that supports print. Print2Fax installs like any other software and displays like other printers on your computer. You can send faxes from Microsoft Office and other Windows apps.
WestFax offers a similar feature with its Print to Fax driver. You can install it on any Windows desktop. Like Concord Print2Fax, the WestFax Print to Fax driver simulates a regular printer and lets you fax from any Windows application that supports print.
WestFax lets you fax using dedicated iOS and Android apps. You won’t need to open and log in your browser when accessing WestFax.
As a WestFax alternative, Concord doesn’t offer mobile apps. You can access Concord Cloud Fax through its web app or email-to-fax option if you need to fax away from your desktop computer or workstation.
Unfortunately, neither Concord nor WestFax lists digital signature capabilities in its list of features. You must sign your faxes manually or use a third-party service before uploading the fax document.
WestFax lets you integrate faxing into any app or system using its programmable API. You only need to register as a developer to start API access. However, the API is only available to HIPAA 1500 and Fax 1500 plan users and above.
You can also register to Concord’s developer portal for API access to Concord Cloud fax. Also, it doesn’t include the said feature on its published rates online. You may have to pay to access its API.
WestFax integrates with Epic’s EHR system, Google Enterprise, and other apps that support printing. You can also use its API to integrate faxing with other apps.
Concord doesn’t mention native integration with Epic or Google. However, the Print2Fax option lets you integrate it with apps that support printing, while the API enables you to use it with EHR systems.
Concord offers local and toll-free numbers. It also lets you port a local number from specific countries. You can initiate a request on its Cloud Fax Web Portal. However, it’s worth noting that the fax service charges a fee for its porting feature, and the cost will depend on how many numbers you wish to port.
WestFax is the more cost-effective alternative to Concord for fax numbers and porting. With it, number porting is free. You will also get a toll-free or local number by availing any of its HIPAA-compliant fax plans.
Concord and WestFax are trusted names in digital fax. However, WestFax is the better choice for businesses looking for a more budget-friendly option. WestFax, like Concord, is also missing an electronic signature feature. However, between the two, the latter can cater to those looking for a reliable fax solution but on a tight budget.
Why industries choose iFax over
Concord and westFax
Conveniently add eSignatures to faxes within the iFax app on any device.
Send HIPAA-compliant fax pages for as low as $0.01 per page.
Port your existing fax number to iFax for free in 3-5 days.
“Cloud-Based Faxing”
“It was cheaper compared to other providers, the ease of use and very intuitive design and the reliability of the faxes being sent. My team and I always get great support from the team whenever an issue needs to be dealt with.”
“I compared the most popular online fax services iFax is overall the best value and feature rich!”
“Great customer service! The Google Workspace integration has been great for our organization. Everyone likes it compared to our previous service.”
Yes, it is. If you are in the healthcare industry and are in search for a HIPAA-compliant fax provider, RingCentral is a god option.
However, if you’re looking for more – free fax numbers, seamless fax broadcasts, and quick integration with EMR and EHR systems – iFax emerges as the superior fax service for a comprehensive and user-friendly experience.
