FaxCore vs MetroFax

FaxCore vs MetroFax

The main difference between FaxCore and MetroFax is compliance with regulatory standards, specifically the Health Insurance Portability and Accountability Act (HIPAA). FaxCore can securely handle and transmit protected health information (PHI), a critical feature that MetroFax lacks.

FaxCore vs MetroFax Comparison

MetroFax vs FaxCore


Price per page

HIPAA Compliance

Secure Fax Transmissions

eSign on Fax













FaxCore vs MetroFax


FaxCore utilizes 256-bit Advanced Encryption Standard (AES) and TLS 1.3 encryption for their files at rest and in transit. They also use enterprise-class web application firewalls (WAF) and CDN to secure their service from malicious cyberattacks. Plus, this fax service complies with SOC 2 Type II and PCI-DSS standards for optimum security.

As for MetroFax, there’s no mention of how it protects data or the specific measures it employs to ensure privacy. Plus, the availability of this service is only limited to those residing in Canada or the United States.

User Experience

FaxCore offers a user-friendly experience with a complete, searchable fax archive, offering secure access to any fax from any web. They also provide unlimited user licenses and fast customer service, making it easy to use, reliable, and flexible for organizations of any size.

MetroFax, on the other hand, provides a simple and affordable fax service. Still, its interface is considered old and needs to be more intuitive than its competitors. The platform’s interface, even if functional, can be compared to that of a decade-old webmail UI.

HIPAA Compliance

FaxCore has been providing dependable HIPAA-compliant fax solutions, including on-premise, hybrid, and hosted fax servers, to the healthcare industry since 2002. It addresses the need for a stable, HIPAA-compliant fax solution that supports compliance and accessibility for healthcare providers.

As a FaxCore alternative, there is no clear information nor claim on whether MetroFax is HIPAA compliant. What’s clear is it’s missing the capabilities required to ensure the safe handling and transmission of protected health information (PHI). It’s also best to check with MetroFax whether it will sign a Business Associate Agreement (BAA) upon request. Under HIPAA rules, a BAA is necessary for business associates of covered entities, particularly those that handle PHI, like accounting firms and medical records shredding companies.

Device Applications

As an alternative to MetroFax, FaxCore offers a dedicated app that can be run on any Windows device, allowing users to convert any laptop or computer into a virtual fax machine. You can also use their web application to fax documents without installing any software or desktop app.

Likewise, MetroFax is available on any device. It has apps that you can download for free on the App Store for iOS devices and on the Play Store for devices running on Android OS.


The option to sign and annotate faxes without the hassle of printing and scanning multiple pages adds convenience and saves time. Some online fax services like eFax and iFax offer this functionality, but for FaxCore and MetroFax, you will have to stick with the conventional approach.

Neither of these services offers eSigning capabilities. You’ll have to affix the signatures by hand to the documents before faxing them.

FaxCore vs MetroFax

API and Developer Support

FaxCore provides a robust REST API with no additional cost. It also comes with developer support, letting you fax-enable existing applications and systems like Zoho and Salesforce with minimal effort and coding complexities.

MetroFax also provides API, so it’s possible to view a fax status, send a fax, or receive a fax from a software or app with no inherent online faxing capabilities.

Fax Status Monitoring

Both FaxCore and MetroFax have fax status monitoring features. This allows users to monitor incoming and outgoing faxes and check if the fax was delivered successfully. You can also resend incomplete faxes or those that failed to send on the first attempt. There’s even an option for printing a one-page fax report summary.

Pricing and Plans

FaxCore has plans that meet the specific requirements of those needing an on-premise, cloud-based, and hybrid fax solution. The cost of availing of any of these solutions varies, which is why the service doesn’t offer any fixed-priced plans. You’ll have to take this fax service for a test drive first and request a quote for pricing tailored to your specific needs and usage.

With MetroFax, you can choose from its different pricing structures, starting with Essential at $11.95 monthly for 550 fax pages. On the other hand, its Best Value plan would cost you $14.95 monthly for 1050 outgoing and incoming fax pages, while its Professional plan costs $37.95 for 3000 monthly fax pages.

FaxCore vs MetroFax

Comparing FaxCore and MetroFax

Between FaxCore and MetroFax, choose the former if you want HIPAA-compliant faxing with reliable security. FaxCore is best for businesses of any size looking to fax on-premise, in the cloud, or via a hybrid fax setup. It also has a dependable Fax API for streamlining fax processes and integrating faxing capabilities into existing systems.

As for MetroFax, it’s suitable for professionals and businesses looking to fax more pages while saving on costs. It also provides enterprise-level features and doesn’t charge any fee for setup and activation. Plus, it supports popular file formats and ensures successful fax deliveries with instant confirmations and automatic retries.

Is iFax The Best Alternative to FaxCore and MetroFax? 

iFax can be an excellent alternative to MetroFax and FaxCore. For one, it meets stringent regulatory requirements and uses military-grade encryption to protect its sensitive faxes from unauthorized access and cyberattacks.

As a fax service that’s HIPAA compliant, iFax can act as a business associate to a covered entity and is ready to provide a BAA anytime at no additional cost.

Faxing using our fax service means:

  • Ensuring compliance with HIPAA regulations
  • Having the flexibility to send and receive faxes on any device or platform
  • Increased cost savings and efficiency

Choose a plan now or contact our sales team to book a demo.

Kent Cañas

Kent is a content strategist currently specializing in HIPAA-compliant online fax. Her expertise in this field allows her to provide valuable insights to clients seeking a secure and efficient online fax solution.

More great articles
HelloFax vs Biscom
HelloFax vs Biscom

Compare HelloFax vs Biscom and find out the main difference between the two business fax services.

Read Story
faxplus vs faxzero comparison
FaxPlus vs FaxZero

FaxPlus vs FaxZero? Consider these fundamental differences before making a decision, especially if you are looking for a secure and…

Read Story
best online fax services in 2022
How Digital Faxing Absolutely Improves Your Productivity

Are you thinking of using digital fax for your business? It is the fastest and most effective way to send…

Read Story
Subscribe to iFax Newsletter
Get great content to your inbox every week. No spam.

    Only great content, we don’t share your email with third parties.