| Price per page | HIPAA Compliance | Fax Numbers | Fax Broadcasting | eSign on Fax | |
| MetroFax | 2¢ | No | Yes | Yes | No |
| FaxZero | 8¢ | No | No | No | No |
MetroFax offers three monthly subscription plans with discounts for annual payments. Currently, this is the rate for their monthly plans:
Faxing with FaxZero is free, but the fax service offers paid and international faxing starting at $2.09 per fax.
MetroFax and FaxZero are suitable only for businesses and users that don’t need to comply with HIPAA. Both providers say their faxes are encrypted, but ensuring HIPAA-compliant faxing involves other aspects such as audit trails, access controls, and regular risk assessments.
HIPAA requires that protected health information (PHI) in faxes remain secure, confidential, and private. This requirement can only be achieved with technical, physical, and administrative safeguards that both providers lack.
MetroFax allows you to fax using mobile apps, web, or email. Sending a fax can be as simple as sending an email. You only need to attach your fax to an email and send it. You receive incoming faxes as email attachments as well. Unfortunately, the platform doesn’t offer an API, so you can’t fax within EHR systems or other apps.
As an alternative to MetroFax, FaxZero limits you to faxing via its website. It doesn’t offer mobile apps, fax via email, or an API. Just fill in the sender and receiver information on the FaxZero website, attach your files, type a message for the cover page, and click send to fax for free.
MetroFax and FaxZero do not offer digital signing features. Before faxing, you must manually sign your documents or use another electronic signature app.
MetroFax offers fax broadcasting to up to 50 recipients. You can send a maximum of 10 documents not exceeding 18 MB.
FaxZero is limited to one recipient with an attachment of up to three pages. You have to choose another provider for mass faxing. The combined file size should be 24.7 MB or less with a fax cover sheet or 25MB without a fax cover sheet. Premium users can send up to 25 pages plus an optional cover page.
MetroFax supports attachments in multiple file formats. You can send Windows-based documents, spreadsheets, Adobe PDFs, image files in TIFF, PNG, JPEG, and more.
FaxZero limits its attachments to PDF, DOC, or DOCX formats.
FaxZero is only for outbound faxing. It doesn’t include fax lines to receive faxes. MetroFax is the better FaxZero alternative for outbound faxing. You can also choose from US and Canada toll-free and local numbers.
MetroFax also includes number porting in all its plans if you want to keep your existing number.
MetroFax provides customer support through email or a website contact form.
FaxZero provides an email address and an online FAQ page to address user concerns. However, you shouldn’t expect timely responses since this is a free fax service.
With MetroFax, you can either use the default cover page or add a custom cover sheet.
On the other hand, FaxZero enables you to type a message on your cover page. It also adds its logo and slogan at the top of the cover page. You can remove the FaxZero branding and add your own cover page by choosing to pay for a premium fax.
Choose FaxZero if you only need to send a fax occasionally and if you want to fax on the fly without installing software or apps. You’ll save a lot on costs. However, if you need to fax regularly to multiple recipients, choose MetroFax.
Why businesses choose iFax over
FaxZero and MetroFax
Fax HIPAA compliant fax pages for as low as at $0.01 per page or opt for tired plans starting at $8.33 monthly.
Confidently fax sensitive patient health information (PHI) with full adherence to HIPPA regulations.
eSign fax documents with the iFax app without needing to use a separate third party sofware for signing.
“Cloud-Based Faxing”
“It was cheaper compared to other providers, the ease of use and very intuitive design and the reliability of the faxes being sent. My team and I always get great support from the team whenever an issue needs to be dealt with.”
“I compared the most popular online fax services iFax is overall the best value and feature rich!”
“Great customer service! The Google Workspace integration has been great for our organization. Everyone likes it compared to our previous service.”
