Metrofax vs Nextiva

The main difference between MetroFax and Nextiva is that Nextiva offers HIPAA compliance, 256-bit encryption, and eSignature functionalities while MetroFax lacks security in its online faxing experience.

metrofax vs nextiva


 Price Per PageHIPAA ComplianceSecure Fax TransmissionInbuilt eSignatureFax API

Feature breakdown of MetroFax and Nextiva

metrofax vs nextiva hipaa compliance

HIPAA Compliance

Nextiva provides HIPAA-compliant virtual faxing through their vFax service, accessible via tailored plans. With this service, users can securely send and receive faxes using the vFax portal, ensuring data privacy and compliance.

In contrast, MetroFax does not explicitly state its compliance with the Health Insurance Portability and Accountability Act (HIPAA), leaving uncertainties about whether its services meet HIPAA requirements.

Nextiva and MetroFax Pricing

Nextiva provides three pricing tiers for its faxing services. The Essential plan is priced at $18.95 per user per month, offering unlimited internet faxing. For additional features like mobile and desktop SMS/MMS, you can choose the Professional plan at $22.95 per month. The Enterprise plan, available for $32.95 monthly, includes voicemail transcription and Single Sign-On (SSO).

MetroFax offers a budget-friendly starting plan at just $9.96 per month, with a monthly limit on fax pages. Its entry-level plan allows faxing of up to 500 pages. Additionally, its Professional plan, priced at $31.63 per month, is ideal for businesses with higher faxing needs.

metrofax vs nextiva pricing
metrofax vs nextiva user interface

User Experience

Nextiva’s admin portal offers a unified interface for managing and customizing cloud communications. Their network boasts eight strategically placed points and robust data centers, guaranteeing 99.999% uptime for a smooth user experience.

MetroFax’s drawback is its outdated web interface. Despite offering a straightforward online faxing service, the unattractive design and absence of modern features might give users pause. This could be discouraging for individuals who value a visually appealing and intuitive online faxing experience.

API and Developer Support

Nextiva vFax exclusively supports faxing via its admin portal but lacks integration capabilities with third-party services and apps. In contrast, its VoIP solutions seamlessly integrate widely used tools such as Outlook, Salesforce, and Zoho.

As for MetroFax, while it offers API support, it’s essential to note its geographical limitations. This fax service restricts its faxing capabilities to the US and Canada. Therefore, if your business operates internationally or caters to a global customer base, it may not align with your faxing needs.

metrofax vs nextiva api
metrofax vs nextiva esignatures

Attaching Digital Signatures

Nextiva uses SignNow, an integrated eSignature solution that simplifies adding digital signatures to documents. Also, it seamlessly connects with widely used CRM software like Nextiva CRM, streamlining routine paperwork tasks.

MetroFax, on the other hand, lacks eSignature capabilities. If you require legally binding digital signatures on your faxed documents, you must utilize a separate third-party digital signature tool like Fill.

Fax Broadcasting

Nextiva allows its users to send faxes to multiple recipients at once, but keep in mind that international faxing is not supported. Also, if you plan to send faxes to six or more recipients simultaneously, you must adhere to its Acceptable Use Policy (AUP).

MetroFax allows its users to send faxes to multiple recipients through email or its online dashboard.

metrofax vs nextiva fax broadcast
metrofax vs nextiva security

Which Fax Service is Safe?

Nextiva prioritizes communication security through Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption. These encryption methods collaborate to maintain the safety of all faxes transmitted and received via their platform, preventing unauthorized access.

MetroFax’s secure fax servers boast exceptional uptime, guaranteeing reliable faxing experiences devoid of interruptions. Sensitive information is sent and received through encrypted channels, providing an extra layer of protection.

Which Fax Service the best?

In terms of security, both providers prioritize data protection. Nextiva employs TLS and SRTP encryption, ensuring secure fax transmissions. However, it stands out by offering HIPAA-compliant faxing through its vFax service, which is essential for safeguarding sensitive healthcare information. In contrast, MetroFax, while emphasizing secure channels, doesn’t explicitly state its HIPAA compliance, potentially making it less suitable for faxing healthcare documents.

Regarding user experience, Nextiva provides a reliable admin portal and high uptime due to its strategic network placement. On the other hand, MetroFax’s dated interface may impact user satisfaction. It’s also worth noting that its developer API only works if you’re faxing in Canada or the US. These limitations could affect businesses requiring broader faxing capabilities. Ultimately, your choice will depend on specific needs.

metrofax vs nextiva comparison

iFax is a Smart Alternative to
Nextiva and MetroFax

Cost-Effective Faxing

Send up to 1000 pages of HIPAA compliant faxes for just $25 monthly with other flexible plans.

Seamless Fax Broadcasting

Streamline communication and reach a wider audience through personalized fax campaigns.

User-Friendly Interface

Eliminate potential confusion or frustration with an intuitive and easy-to-navigate user dashboard.

“I would definitely recommend them”

“Our organization has been using this iFax service for a few months now which has been working very well. The customer service team are excellent, they have been very helpful in explaining our usage and how we can benefit from upgrading to a better package that will cost us less instead of trying to sell us more than we need.”
Shamin R.
Digital Marketing Mentor
“Easy to use”
“It was great and easy to use. I will use it again. I didn’t have to go anywhere to fax or provide my credit card number.”
Jacinda T., Medical Records (Hospital & Health Care)

“For Medicals”

““iFax has helped us make that transition into a paperless reality. Ifax support is always kind and fast to respond to my emails.”

Syed H., Consultant Physician (Medical Practice)


Switch to iFax and fax seamlessly across multiple platforms.

Our HIPAA-compliant fax service offers more value for money with its full suite of business fax features and flexible pricing plans.

“It was cheaper compared to other providers, the ease of use and very intuitive design and the reliability of the faxes being sent. My team and I always get great support from the team whenever an issue needs to be dealt with.”

John M., CIO (Medical Practice)

No it is not. MetroFax is yet to state its compliance with the Health Insurance Portability and Accountability Act (HIPAA). 

Yes, Nextiva provides HIPAA-compliant virtual faxing through their vFax service, that you can access through its tailored plans.

MetroFax has 3 plans. The Starter plan is budget friendly with monthly limit on fax pages at $9.96 monthly. Its entry-level plan allows faxing of up to 500 pages for $14 monthly. Its Professional plan, priced at $31.63 per month, is ideal for businesses with higher faxing needs. A free trial of Metrofax is also available.