mfax vs opentext

mFax vs OpenText

The main difference between mFax and OpenText is pricing. The former presents an upfront pricing structure suitable for businesses of all levels. Meanwhile, the latter offers a customized pricing model ideal for enterprises or larger organizations.

mFax vs OpenText Comparison

OpenText vs mFax


Monthly Pricing

HIPAA Compliance

Secure Fax Transmissions

Built-in eSignature Tool









Starts at $25 for 400 pages





mFax vs OpenText

Security and HIPAA Compliance

mFax provides HIPAA compliance and a Business Associate Agreement (BAA) in its subscription plans. It encrypts data through 256-bit AES encryption and TLS 1.2 encryption. It also employs two-factor authentication (2FA), access controls, audit trails, and automatic session timeouts as part of its added security. This fax service also houses its database and servers in secure facilities.

Likewise, OpenText enables HIPAA compliance and signs a BAA. The security measures depend on the plan you purchase. For instance, OpenText XM Fax provides audit tracking and reporting, while Fax2Email offers built-in encryption. OpenText RightFax integrates with Allscripts and Epic EHR systems for increased HIPAA compliance, provides archiving tools, and uses the RightFax Encryption Module. 

Mobile Applications

Whether or not OpenText supports fax on the go depends on the digital fax solution of your choosing. For instance, with OpenText XM Fax, you can fax digitally from anywhere. You can even fax from mobile devices via iOS and Android apps.

Nonetheless, mFax is the better alternative to OpenText for mobile faxing. There are fewer complexities involved. Its mobile apps are also readily available on the App Store and Play Store. Once you’ve downloaded and installed the app, you can immediately start faxing from your iOS and Android device.


OpenText has a product called OpenText Core Signature, which has an API. However, it is worth noting that this product requires a separate subscription. It’s not inherent in any of OpenText’s digital fax solutions. 

Like OpenText, mFax’s parent company, Documo offers a separate digital signing app called mSign. The fax service has no built-in option allowing users to create and affix electronic signatures.

mFax vs OpenText

API and Developer Support

OpenText offers an API for multi-channel delivery. With it, you can integrate fax messaging, SMS, and email functionalities into other cloud applications or build your business communication application. However, free access to its API is only limited to 90 days. If you want full access, you must purchase a separate Developer subscription.

The mFax RestFUL API is a more budget-friendly Opentext alternative. You can access it through mFax’s $59 monthly plan or any of its higher plans. Unlike OpenText’s API, this fax service’s API focuses on fax. You can configure it to allow the viewing, sending, receiving, and managing of faxes in your existing business systems.

Fax Number Porting

mFax lets you submit number porting requests should you decide to keep your existing fax number. Also, you can route the number to ensure uninterrupted faxing while the porting process is ongoing. The typical duration for porting is 7-10 business days, costing $15 per number.

OpenText also provides an automated number porting tool online. It offers number porting for local US, international, and toll-free numbers. Inbound lines are available in over 50 countries. Note that the OpenText XM Fax number porting will cost credits. 

Pricing and Plans

mFax has a transparent pricing structure. A simple glance at their pricing page will already show you the different plans they offer. Its most affordable subscription, Professional, costs $25 monthly for 400 pages. For higher-volume faxing, you can either go with Business or Enterprise, currently priced at $150 monthly for 2,500 pages and $500 monthly for 10,000 pages. There’s also custom pricing for those looking for customized integration solutions.

As an mFax alternative, OpenText doesn’t publish the cost of its faxing products online. It offers four different fax products: OpenText™ RightFax™ (digital fax), OpenText™ RightFax™ Connect (hybrid fax), OpenText™ Fax2Mail™ (fax via email), and OpenText™ XM Fax™ (enterprise fax). These solutions have no upfront pricing, so you must contact the fax service directly for a quote.

mFax vs OpenText

Comparing mFax and OpenText

Feature-wise, both fax services offer a wide range of features that cater to businesses with different needs. Nonetheless, OpenText has the edge when it comes to scalable and hybrid digital fax solutions. Your options aren’t limited to just cloud fax. You can set up hybrid faxing or reduce telephony costs with Fax2Mail.

mFax, on the other hand, is more suitable for businesses looking to pay a monthly or yearly fee in exchange for a fixed number of fax pages. It’s also a better option when you’re looking for an easier way to send faxes from Android or iOS.

Since both services enable HIPAA compliance, you can choose either OpenText or mFax to protect sensitive health data and meet your industry’s specific requirements.

A Better Alternative to OpenText and mFax

Comparing the features and pricing of OpenText vs mFax, it all boils down to what suits your needs most and whether you’re willing to pay for its cost. Or, you can explore other options. 

An excellent alternative to mFax and OpenText is iFax. And no, it’s not simply because it’s one of the most cost-effective digital fax solutions in today’s market. With iFax, you can ensure HIPAA compliance and confidently fax sensitive documents. It also simplifies sending faxes, letting you do it directly from an app or email. 

iFax offers:

  • High-quality faxing
  • Military-grade encryption
  • Free fax number porting
  • Fax broadcasting
  • Fax by email

Schedule a demo now for a free tour of its interface and features.

Kent Cañas

Kent is a content strategist currently specializing in HIPAA-compliant online fax. Her expertise in this field allows her to provide valuable insights to clients seeking a secure and efficient online fax solution.

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