| Price Per Page | HIPAA Compliance | eSign on Fax | Fax OCR | Fax API | |
| Nextiva | 2¢ | Yes | No | No | No |
| WestFax | 3¢ | Yes | No | Yes | Yes |
Regardless of your preferred fax service, you can count on Nextiva and WestFax to secure your most sensitive faxes. Nextiva, particularly its vFax, uses 256-bit SSL encryption and stringent physical security measures to protect your faxes from unauthorized access. It also stores them in SSAE-16 certified SOC II audited redundant data centers for uninterrupted service and disaster recovery.
WestFax, on the other hand, offers features like end-to-end encryption and secure cloud storage.
Both Nextiva and WestFax offer HIPAA-compliant faxing plans, making them suitable for handling sensitive faxes containing protected health information (PHI).
Those in the healthcare industry can rely on these two fax services to uphold the standards set by HIPAA, ensuring the integrity and confidentiality of PHI while at rest and during transmission.
If there is a need for you to attach eSignatures to your faxes, your best option if you choose Nextiva would be to use a third-party eSignature application.
With WestFax, you will have to sign faxes the old-school way by printing and signing them by hand.
Nextiva, as a WestFax alternative, does not support fax integrations through API.
If you want to use API to establish seamless faxing and data exchange across different systems, the best option would be WestFax. The fax service has an enterprise Fax API for integrating fax capabilities into any data storage and management platform, including EMR and EHR systems.
This round goes to WestFax as it has the technology to identify and extract texts from faxes and convert them into edit-friendly and search-friendly versions.
Nextiva does not support this functionality.
As an alternative to WestFax, Nextiva, particularly their vFax service, offers affordable pricing plans:
Meanwhile, WestFax‘s HIPAA FAX plan consists of 4 different pricing plans:
Although both Nextiva and WestFax offer HIPAA-compliant plans suitable for healthcare providers, the two services have unique features that set them apart. It all depends on which service can provide you with the features you need to streamline workflows and ensure compliance.
Nextiva is best if you want a complete business phone application with the option to send and receive faxes. WestFax is suitable for businesses or organizations in need of a secure cloud fax platform with OCR capabilities and Fax API access.
Conveniently attach eSignatures to fax documents within the iFax app
Fax from your current workflow apps with flexible integrations using our API.
Collaborate with team over fax tasks and streamline your workflow.
“Glad I found iFax”
“Faxing is not necessarily a thing of the past. And when you need it, it needs to be quick and easy without the headache of maintaining a fax machine. iFax is the perfect fit.“
Jerry R., Telecommunications
“For Medicals”
““iFax has helped us make that transition into a paperless reality. Ifax support is always kind and fast to respond to my emails.”
“It was cheaper compared to other providers, the ease of use and very intuitive design and the reliability of the faxes being sent. My team and I always get great support from the team whenever an issue needs to be dealt with.”
Yes, Nextiva offers dedicated mobile applications for Android and iOS users. However, it is important to note that its mobile applications focus on providing Voice over Internet Protocol (VoIP) service. Also, you cannot manage your faxes directly from any of these apps.
To send and receive faxes using Nextiva, you will need to access your vFax dashboard, which requires a web or mobile browser like Safari or Chrome.
Yes, WestFax enables HIPAA compliance, which requires a monthly or yearly subscription to a particular HIPAA-compliant fax plan. WestFax offers these plans separately from its business fax plans. The good thing about this fax service is they are willing to enter into a legal agreement, acknowledging their responsibility to protect PHI and the repercussions of failing to do so.
