RingCentral vs FaxBurner

FaxBurner vs RingCentral, which should you choose? Consider the following features:

Security

With RingCentral, you can ensure the safety and security of your fax transmissions. It enables TLS (Transport Layer Security) protocols and Real-Time Transport Protocol (SRTP) encryption for incoming and outgoing faxes. It also has authentication measures and an advanced fax-blocking feature to prevent messages from unknown senders.

Meanwhile, FaxBurner also uses TLS (Transport Layer Security) protocols to prevent unauthorized individuals from accessing your faxes.

User Experience

If you need to send quick faxes, you can rely on RingCentral. It has a simple and easy-to-use interface that makes fax transmissions fast and easy. You can drag and drop attachments like how you do it in email. Also, it lets users connect their fax accounts to their preferred cloud storage.

Similarly, FaxBurner lets you transmit faxes in real time without the hassle. Sending messages via this online fax service is as easy as sending emails. It has a straightforward interface where you can type the details necessary to send a fax. You can also configure the service to work with your preferred email client or iPhone app.

HIPAA Compliance

Healthcare businesses looking for a HIPAA-compliant fax provider can rely on RingCentral. Like most online fax services, this fax service employs several security protocols to protect faxes that contain sensitive data. RingCentral will also enter into a business associate agreement with covered entities and their business associates upon request.

FaxBurner may offer secure fax transmissions, but it needs to meet the specific requirements of handling protected health information (PHI). If ensuring compliance with HIPAA is one of your primary concerns, this cloud-based service isn’t the best alternative to RingCentral.

Device Applications

Whether you’re using an iPhone or Android, you can download RingCentral on any device. Its desktop app is also available on Windows and Mac for free. You also have the option to integrate more than 200 business apps, such as Google Workspace, Salesforce, and Microsoft 365. 

Likewise, FaxBurner is also compatible with Windows, MacOS, Android, and iOS operating systems. It has a dedicated application for iPads and iPhones. Those with Android can fax directly from their default email applications, provided it’s the same email as the one registered with FaxBurner.

eSignatures

RingCentral does not have a built-in tool for adding electronic signatures. Even so, it offers integrations with other eSignature services like DocuSign. If you intend to use the service for this purpose other than sending a standard fax, you must agree to its terms for Federal Electronic Disclosure and Consent. 

As of FaxBurner, you can digitally sign faxes with the platform either by providing a custom eSignature or uploading a scanned copy of your wet signature. It lets you store and choose from the variations of eSignatures you saved in its gallery. This service does not support digital document signing via integration with other apps.

API and Developer Support

RingCentral has a robust API for streamlining fax workflows. Its extensive documentation lets you configure the service to meet the specific faxing needs of your business. It’s also capable of faxing in high volumes, making it ideal for anyone who wants to use API to enable faxing in existing systems without applying any complex code.

FaxBurner lacks API capability. You’ll have to fax directly from your registered email, iPhone app, or web dashboard.

Fax Numbers

RingCentral lets you port existing fax numbers or create a new one. You can select from US local, toll-free, or international numbers. If you want to port a number out of RingCentral, you can do so by contacting their live chat support.

FaxBurner has two options for fax numbers. If you want a temporary number for one-time use, you can get it for free. If you want a permanent toll-free fax number, you’ll have to upgrade to any of its paid plans.

Fax Scheduling

RingCentral has an option wherein you can set the exact date and time you prefer the fax to be sent. Its scheduling feature eliminates the hassle of manually sending the fax, automating the fax-sending process.

As for FaxBurner, there’s no option to schedule faxes. 

Pricing and Plans

RingCentral’s online fax service costs $22.99 monthly when billed yearly. That price is limited to one user and is suitable for faxing up to 3,000 pages. If you want fax along with other communication options like video, phone, and SMS, there’s RingCentral Advanced, which costs $25 monthly.

FaxBurner could pass as a cheaper RingCentral alternative. With it, you can send up to 25 pages monthly for free. At $12.95 monthly, its professional plan lets you fax up to 500 pages. Plus, you will get a permanent fax number.