Our every little or large aspect of current lives is surrounded by technology and the fast-pace operation behind it. Take for an example, one-touch taxi booking to one-touch shopping, businesses are on the new verge of finding ways speed and ease transactions as well as deliver good customer experience.
The problem arises when we want the same amount of efficiency in all other aspects of our lives. Many at times, companies are not able to deliver the same level of service due to other constraints attached to it, such as filing a claim.
Well, not often one may come across to filing a claim regularly in their day to day life, but when push comes to shove, a tedious and painstakingly lengthy claims process makes the matter worse. As an insurer, you need to make sure of providing easy and efficient claim processing which in turn will help you to retain your customers as well.
Every single claim carries utmost value in many other terms for an insurer such as low customer satisfaction will lead to an increase in insurer cost – this is due to bad claims experience. As such claim process is stressful and tedious may it be filing for loss of life or home. Long and over-hauling paperwork, proving identity or simply re-sharing basic details can make filers anxious.
Table of Contents
- Automation Leads to Productivity & Customer Satisfaction
- Internet Fax Services For a Successful Digital Transformation
- Concluding Note
Automation Leads To Productivity & Customer Satisfaction:
The paper-based filing claim process is, of course, time-consuming, expensive and attracts other mistakes such as data errors due to incomplete or inaccurate information. The manual process invites risks related to fraud, non-compliance, data or identity theft.
Companies that have adapted to the automation of the manual process have faced rewarding experience in their respective business. Statistics suggest that vehicle insurance or medical insurance carriers etc have recorded a growth of 2 to 4 times more than average. Moreover, because of this, firms have been able to customer-centric & focussed while also scored much higher in customer satisfaction.
Internet Fax Services For A Successful Digital Transformation:
Claims digitization and automation is not an overnight process which can easily be implemented. It requires ascending and regular progressive work but mostly, one at a time. Start by identifying the most critical areas for your customer, construct a proof of concept, test the impact and then deploy throughout to provide a good experience.
– Update the process with claims forms to the experience of a guided form on your portal which is easy and intuitive.
– Establish a way to capture customer consent on the key steps of the claims process. Is customer able to put a digital signature? If so, enable them to access from their mobile device system anytime.
– Merging data and integrating systems will enhance and automate agreement preparation. The result will help pace the process, eliminate errors from manual re-entry and allow staff to spend more time helping customers and less time on paperwork.
– Ensure to keep your compliance in check when dealing with medical, confidential or sensitive data/ information. With the digital audit, trials keep the declarations, terms and conditions and other parameters up to the mark.
Healthcare & medical, real estate, govt institutions, legal and insurance firms are highly involved with a large number of document transmission. Paper-based forms and manual approval such as from the accounting department, etc slow down the workflow.
iFax – world’s first mobile fax machine allows you to scan your document with an in-built integrated document scanner. This makes it easier for you to send claim forms or agreements, etc anywhere, any time of the day. Moreover, you can also connect to the leading cloud storage platform and upload directly from web, email or desktop computers.
iFax has become the industry leader in providing online fax services either to send & receive faxes online through its amazing features, speed, and efficiency.
iFax is one such fax app which fulfills broadcast and business faxing needs of an organization via ‘iFax Enterprise’. The simple and smart online faxing app allows you to save more with the more number of faxes you send. You can also import or create a new broadcast list, customize the cover page template and avail pay-as-you-go pricing. iFax truly stands out to be the 21st-century business faxing solution for small, medium or large corporates.
iFax even offers you to buy credits on a discounted price. iFax is available across 5 major platforms. iFax is the lowest cost way to fax. With over 2+ million downloads, we remain the favorites among the users who want to send or receive online faxes may it be for personal or professional or business needs.