hellofax vs mfax

HelloFax vs mFax

The main difference between HelloFax and mFax is that the former is more aligned with small businesses, while mFax caters to companies of any size. Also, HelloFax is unavailable on mobile, while mFax works well on any platform.

HelloFax and mFax Comparison

HelloFax vs mFax


Price per page

HIPAA Compliance

Secure Fax Transmissions

Mobile Apps












encrypted transmission

Check out this HelloFax and mFax comparison and decide which fax service suits your needs best.


HelloFax, or Dropbox Fax, employs sturdy security features to protect data, including 256-bit AES encryption and transport layer security to secure faxes in transit. Additionally, it collects minimal information from users and states enforcing industry best practices to keep bad actors from having unauthorized access.

As an alternative to HelloFax, mFax is built to handle sensitive information in highly regulated environments. It employs AES 256-bit encryption and TLS 1.2 to keep faxes at rest and in transit secure from the point of upload to delivery. It also has advanced user controls and permissions, including audit trails and automated session timeouts.

User Experience

As an alternative to mFax, HelloFax’s user-friendly and visually attractive interface makes its platform easier to navigate. Its web dashboard gives a familiar feel, especially for those who use Dropbox for file storage and sharing.

mFax, on the other hand, gives off a modern and intuitive experience. It makes faxing documents online effortless, even for those without prior faxing experience. Its dashboard has all its core functions neatly organized with recognizable icons that navigate to different features. 

HIPAA Compliance

Despite HelloFax employing security measures to keep sensitive information safe, its compliance status with HIPAA remains unclear. While Dropbox offers HIPAA compliance for its file storage, with Business team admins being able to request a Business Associate Agreement (BAA), the same privileges don’t automatically apply to Dropbox Fax.

Conversely, mFax is more transparent about its HIPAA compliance status. Its website also states that the fax service transmits data following strict industry regulations. It will also sign BAAs. 

HelloFax vs mFax

Device Applications

HelloFax doesn’t have dedicated mobile apps but allows users to send and receive faxes through email. This feature allows users to fax documents from any device with an internet connection, making it a convenient option for those who want to fax from anywhere.

With mFax, you can effortlessly fax documents from Android or iOS. With its dedicated mobile apps, you can instantly turn any smartphone or tablet into a portable fax machine.

Cloud Storage Integration

HelloFax integrates easily with Google Drive, Dropbox, Box, OneDrive, and Evernote, making it possible to fax documents stored in the cloud directly. It eliminates the hassle of file transfers and downloads. 

Similarly, mFax provides a secure cloud storage solution known as mDrive, allowing users to store their faxes securely. The platform gives 1GB of free secure storage on all paid plans, with the option to extend storage as needed.

Fax Reports

HelloFax provides a user-friendly web dashboard that allows users to monitor their incoming and outgoing faxes, view trends, and acquire real-time information about weekly and month-to-month fax activities. Additionally, the platform allows exporting records to CSV.

MFax, as part of the Documo suite, offers an administrative web interface that allows users to track fax statuses efficiently. It can also be set to notify recipients of incoming faxes automatically.

Pricing and Plans

HelloFax (Dropbox Fax) Pricing

  • Free (includes 5+ free fax pages)
  • Home Office – $9.99 monthly for 300+ fax pages
  • Professional – $19.99 monthly for 500+ fax pages
  • Small Business – $39.99 monthly for 1,000+ fax pages

mFax Pricing

  • 14-day free trial
  • Professional – $25 monthly for 400 pages
  • Business – $150 monthly for 2,500 pages
  • Enterprise – $500 monthly for 10,000 pages
  • Custom pricing – for unlimited fax pages
HelloFax vs mFax

Comparing HelloFax and mFax

HelloFax is better suited for small business owners looking to fax a certain number of pages monthly while on a set budget. It’s also suitable for those who send and receive faxes without being required to comply with HIPAA rules.

mFax is best for larger businesses and enterprises needing to send and receive HIPAA-compliant faxes in high volumes, including those in regulated industries like healthcare, legal, and finance. It may be a pricier HelloFax alternative, but you’re getting your money’s worth considering its features and benefits.

Is iFax The Best Alternative to mFax and HelloFax?

iFax offers all the features you need to fax seamlessly and securely. It’s a HIPAA-compliant online fax service that provides the flexibility and convenience of faxing from a computer, phone, or email. Through its programmable API and Zapier integrations, you can cut down on time-consuming tasks and ensure timely fax deliveries.

Best of all, it has flexible pricing plans that can cater to different business needs.

Check out iFax now and see how you can leverage its features to set up an efficient faxing system for your business.

Kent Cañas

Kent is a content strategist currently specializing in HIPAA-compliant online fax. Her expertise in this field allows her to provide valuable insights to clients seeking a secure and efficient online fax solution.

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