Faxage vs MetroFax

Faxage offers more features that targets enterprises like HIPAA-compliance with convenient API and eSignatures. Meanwhile, MetroFax is best for US and Canada subscribers who need a straightforward fax solution.

COMPARING METROFAX AND FAXAGE

	Pricing	HIPAA Compliance	Mobile App	eSignature Tool	Fax API
MetroFax	$11.95 monthly for 500 page	No	Yes	No	No
Faxage	$3.49 per line	Yes	Yes	Yes	Yes

Feature Breakdown

Faxage vs MetroFax Pricing and Plans

Faxage bills by the minute. Answered calls are billed a one-minute minimum. After the first minute, you will be billed in six-second increments. According to them, this will help you save on faxing costs. You can also view the Faxage website for a detailed discussion of its plans.

Since Faxage charges differently for toll-free and local numbers, you can start with:

Individual Lite and Toll-free lite: $3.49/line with an overage fee of $0.05/minute
Business Unlimited Inbound: $19.95/line with an overage fee of $0.05/minute
Volume with local number: $64.95/line with an overage fee of $0.04/minute, unlimited inbound, and 5,000 minutes outbound
Setup fee for all plans: $5.00

MetroFax’s pricing is more straightforward. You will get discounts if you choose annual pricing. This is the current rate if you choose to pay monthly:

Essential: $11.95/month for 500 pages
Value: $14.95/month for 1,000 pages
Professional: $37.95/month for 2,500 pages
Overage fee/page: $0.03

Faxage and MetroFax differ greatly in security features.

Faxage provides strong security with TSL/SSL encryption and a physical facility with UPS and a generator, ensuring your data remains safe and accessible. Faxing via email is also protected using PGP encryption. As an extra layer of security, you can deliver your faxes by sending a secure link rather than attaching the fax document to your email. It also protects its PDFs using AES encryption.

As an alternative to Faxage, MetroFax lacks security features. It banks on the often-mentioned fact that Internet fax is more secure than traditional faxing. However, the platform doesn’t explicitly discuss how it protects data except for a brief mention of data encryption.

Unlike Faxage, MetroFax is not HIPAA compliant

MetroFax doesn’t claim to be HIPAA compliant as it lacks advanced security features to adhere to strict data privacy laws. If you want to fax protected health information (PHI) through an internet faxing provider, it’s better to choose another platform. Remember, unlike traditional post office couriers that only transmit and handle documents briefly, internet fax providers can store PHI. This is why the provider you choose must strictly comply with the standards set by HIPAA.

Faxage can enable HIPAA compliant faxing and offers a BAA. Upon emailing their support team for a signed BAA, Faxage should respond to you within one business day. Once you receive your BAA, you can set up your account for HIPAA compliance. Remember to choose strong passwords and enable other security features like access permissions.

Faxage and MetroFax offer different ways to send a fax.

Faxage can send faxes through email, websites, mobile apps, and Microsoft Office. You can also use its API if you need to integrate faxing with your EHR or EMR system. However, user reviews for their mobile apps show that their web and email fax functions may work better than their mobile apps.

Meanwhile, MetroFax allows you to fax using mobile apps, web, or email. Unfortunately, the platform doesn’t offer a fax API for system interoperability.

MetroFax lacks eSigning capabilities.

Faxage is the better MetroFax alternative if you’re looking for an internet fax solution to help you digitally sign documents. You don’t need to look for another app since the fax service incorporates electronic signing into its platform.

On the contrary, you’ll have to stick with manual document signing with MetroFax. Its platform doesn’t allow the direct signing of fax documents.

MetroFax has a broadcast limit while Faxage bills for each.

MetroFax’s fax broadcasting feature is limited to 50 recipients and 10 documents not exceeding 18 MB.

Meanwhile, Faxage’s fax broadcasting services are billed by the minute. Faxes should not exceed 5,000 minutes per line with a maximum of 3 lines. If you go beyond 5,000 minutes, the service will charge you 4 cents for each exceeding minute.

Both fax services offer fax numbers with slight difference.

MetroFax includes a US and Canada local or toll-free number in all its subscription plans. Number porting is free if you want to keep an existing fax number.

Faxage also offers local or toll-free US and Canada numbers. In addition to this, the platform sells lines. If you only have one line, all fax numbers go through that one line. However, you can avail of a second line for your fax number. You can also have additional phone numbers and set them up as shared department and employee fax numbers. As for number porting, Faxage offers it in exchange for a $20 one-time fee.

Choosing between Faxage and MetroFax

When it comes to MetroFax vs Faxage, the choice boils down to your needs. If you need a simple and affordable faxing platform, then MetroFax is for you. However, if you need advanced features and HIPAA compliance, then Faxage is the better choice.

While specific features like API and digital signatures may seem “nice to have” but not must-haves, you’ll find them helpful, especially if you want to increase productivity and efficiency by streamlining your faxing process.

iFax is the no. 1 alternative to
Faxage and MetroFax

Cost Effective

Starting at $25 per month for 1,000 pages, you can already fax to any number locally and internationally.

Wide Broadcast

Send one fax to unlimited recipients at once without additional charges for exceeding a limit.

Flexible Integration

Our API that allows you to seamlessly integrate faxing into your systems and workflow apps like Zapier.

“I would definitely recommend them”

“Our organization has been using this iFax service for a few months now which has been working very well. The customer service team are excellent, they have been very helpful in explaining our usage and how we can benefit from upgrading to a better package that will cost us less instead of trying to sell us more than we need.”

Shamin R.
Digital Marketing Mentor

“Cloud-Based Faxing”

“It was cheaper compared to other providers, the ease of use and very intuitive design and the reliability of the faxes being sent. My team and I always get great support from the team whenever an issue needs to be dealt with.”

John M., CIO (Medical Practice)

“I compared the most popular online fax services iFax is overall the best value and feature rich!”

“Great customer service! The Google Workspace integration has been great for our organization. Everyone likes it compared to our previous service.”

Omar C., IT Expert (Non-Profit)

Choose iFax to merges the best features of Faxage and MetroFax

Book a demo for free to explore each feature.

“Easy to use”

“It was great and easy to use. I will use it again. I didn’t have to go anywhere to fax or provide my credit card number.”

Jacinda T., Medical Records (Hospital & Health Care)