7 VoIP Innovations and Trends to Watch Out for in 2024

1. AI and VoIP

Artificial intelligence has taken the world by storm, especially with the popularization of ChatGPT. Today, AI integration with VoIP technology has become a game-changing trend. AI with VoIP provides features such as accurate voicemail transcriptions, in-depth call analytics, predictive maintenance, automated chatbots, enhanced security, speech recognition, interactive voice response systems, and more personalized customer-brand interactions. 

2. 5G network and VoIP

5G technology will make VoIP connections faster and more reliable than before. The nonprofit international organization Emerging Information and Technology Association (EITA) says that 5G speeds are predicted to be twenty times faster than the current 4G LTE used today. With 5G devices, businesses do not need to worry about internet speeds and bandwidth. You can make VoIP calls with higher-quality audio even with more participants.

3. WebRTC and VoIP

WebRTC is an open-source JavaScript API that allows you to make phone calls, video calls, peer-to-peer file transfers, and text messages through web browsers or mobile applications without plugins or software installations. If you browse Google, you’ll see that WebRTC was first seen as disruptive to VoIP. However, RTCweb.in, a WebRTC service provider, says that the two technologies complement each other. Incorporating VoIP technology into websites and web apps lets you create simpler and more powerful communication platforms.

4. IoT and VoIP

The Internet of Things (IoT) is a network of smart devices that exchange data over the Internet. These smart devices can include household appliances, wearables such as smartwatches, and industrial equipment. IoT devices connected with VoIP systems can result in added functionality in our homes and workplaces:

• Home automation – VoIP enables voice-activated control and remote monitoring of smart devices. It can also be used to implement intercom systems in your home and trigger VoIP-based alerts for your emergency automation system.
• Office automation – IoT devices such as smart desks and wearable systems can connect to VoIP, enabling employees to communicate more effectively regardless of location. IoT devices in conference rooms integrated with VoIP allow you to create smart room experiences. For instance, sensors may detect when people enter or leave the room, automatically adjusting temperature or video/audio settings.

5. Unified Communications and VoIP

Unified communications refers to various communication tools and platforms coming together in a single system or interface. It enables communication and collaboration across different messaging channels and devices. The goal of UC is to enhance communication among users. Today, unified communication platforms like iFax utilize VoIP, enabling advanced VoIP solutions such as call routing, call forwarding, voicemail, internet fax, and conference calling. You only need one unified platform to communicate with your team and customers.

6. Cloud-based VoIP phone systems

Cloud-based VoIP phones have changed how businesses manage their communication infrastructure. Instead of relying on traditional on-premise PBX (private branch exchange) systems, cloud-based VoIP phone systems use the Internet as an internal communication system. This allows businesses to do away with expensive hardware upgrades, work remotely, and quickly add or remove phone features as needed.

7. Sustainable VoIP

With the rise of issues such as climate change, sustainability and greener choices have become an emerging trend in this generation. VoIP technology is green technology by nature. You cannot talk about the benefits of VoIP without mentioning that it’s a more sustainable solution than traditional phone lines. It allows you to work remotely, use internet fax, and do away with physical hardware. Therefore, you reduce carbon emissions, paper use, and electronic waste when choosing a VoIP system.