voip innovations

7 VoIP Innovations and Trends to Watch Out for in 2024

What’s the future of VoIP? 

VoIP or Voice over Internet Protocol revolutionized communication, giving users flexibility and lowering call costs. The good news is that VoIP technology advancements show no signs of stopping. 

Check out these cutting-edge VoIP innovations and trends.

7 VoIP Innovations and Trends to Watch Out for in 2024

1. AI and VoIP

Artificial intelligence has taken the world by storm, especially with the popularization of ChatGPT. Today, AI integration with VoIP technology has become a game-changing trend. AI with VoIP provides features such as accurate voicemail transcriptions, in-depth call analytics, predictive maintenance, automated chatbots, enhanced security, speech recognition, interactive voice response systems, and more personalized customer-brand interactions. 

2. 5G network and VoIP

5G technology will make VoIP connections faster and more reliable than before. The nonprofit international organization Emerging Information and Technology Association (EITA) says that 5G speeds are predicted to be twenty times faster than the current 4G LTE used today. With 5G devices, businesses do not need to worry about internet speeds and bandwidth. You can make VoIP calls with higher-quality audio even with more participants.

3. WebRTC and VoIP

WebRTC is an open-source JavaScript API that allows you to make phone calls, video calls, peer-to-peer file transfers, and text messages through web browsers or mobile applications without plugins or software installations. If you browse Google, you’ll see that WebRTC was first seen as disruptive to VoIP. However, RTCweb.in, a WebRTC service provider, says that the two technologies complement each other. Incorporating VoIP technology into websites and web apps lets you create simpler and more powerful communication platforms.

4. IoT and VoIP

The Internet of Things (IoT) is a network of smart devices that exchange data over the Internet. These smart devices can include household appliances, wearables such as smartwatches, and industrial equipment. IoT devices connected with VoIP systems can result in added functionality in our homes and workplaces:

  • Home automation – VoIP enables voice-activated control and remote monitoring of smart devices. It can also be used to implement intercom systems in your home and trigger VoIP-based alerts for your emergency automation system.
  • Office automation – IoT devices such as smart desks and wearable systems can connect to VoIP, enabling employees to communicate more effectively regardless of location. IoT devices in conference rooms integrated with VoIP allow you to create smart room experiences. For instance, sensors may detect when people enter or leave the room, automatically adjusting temperature or video/audio settings.

7 VoIP Innovations and Trends to Watch Out for in 2024

5. Unified Communications and VoIP

Unified communications refers to various communication tools and platforms coming together in a single system or interface. It enables communication and collaboration across different messaging channels and devices. The goal of UC is to enhance communication among users. Today, unified communication platforms like iFax utilize VoIP, enabling advanced VoIP solutions such as call routing, call forwarding, voicemail, internet fax, and conference calling. You only need one unified platform to communicate with your team and customers.

6. Cloud-based VoIP phone systems

Cloud-based VoIP phones have changed how businesses manage their communication infrastructure. Instead of relying on traditional on-premise PBX (private branch exchange) systems, cloud-based VoIP phone systems use the Internet as an internal communication system. This allows businesses to do away with expensive hardware upgrades, work remotely, and quickly add or remove phone features as needed.

7. Sustainable VoIP

With the rise of issues such as climate change, sustainability and greener choices have become an emerging trend in this generation. VoIP technology is green technology by nature. You cannot talk about the benefits of VoIP without mentioning that it’s a more sustainable solution than traditional phone lines. It allows you to work remotely, use internet fax, and do away with physical hardware. Therefore, you reduce carbon emissions, paper use, and electronic waste when choosing a VoIP system.

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Evolution of VoIP Technology

Phone calls used to be made over fixed-line analog telephone systems. This process required massive infrastructure and significant investment for businesses. Because of the work of various researchers, engineers, and companies, VoIP evolved over time, allowing us to make low-cost phone calls using the Internet. Several key figures and milestones aided in the development of VoIP including:

  • VocalTec Communications – This Israeli company created the first commercially available VoIP application in 1995. Called the Internet Phone, it allowed users to make voice calls over the internet using a computer and headset
  • International Telecommunication Union (ITU) – This organization developed the H.323 protocol in the mid-1990s as a standard for real-time multi-media communication over packet-based networks, including VoIP.
  • International Engineering Task Force (IETF) – Developed the SIP protocol, which is widely used for initiating, maintaining, and terminating voice and video calls over IP
  • Cisco Systems – Cisco introduced various VoIP products, including IP Phones and calls management systems.
  • Skype – Founded in 2003, Skype popularized VoIP among consumers.
  • Other contributors – Other individuals, companies, and organizations have contributed to VoIP advancements over the years. WorldCom International Communications shows that you can go as far back as 1925 when Homer Dudley, one of Bell Labs’ engineers, created the first electronic voice synthesizer. Called Vocoder, it could analyze and recreate the sounds of human speech.

Benefits of Emerging VoIP Trends

VoIP technology is here to stay or better yet, evolve. Its increasing adoption provides businesses with more scalable, flexible, and cost-efficient communication systems. VoIP integrated with new technology can shape the future of communication, revolutionizing interactions in ways that enhance efficiency and effectiveness. With VoIP innovations, you can enjoy the benefits of smart homes, more efficient workplaces, and more eco-friendly spaces. 

Kent Cañas

Kent is a content strategist currently specializing in HIPAA-compliant online fax. Her expertise in this field allows her to provide valuable insights to clients seeking a secure and efficient online fax solution.

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