| Monthly Plans | HIPAA Compliance | Free Mobile Apps | eSignature | Fax Cover Pages | |
| mFax | From $25 for 400 pages | Yes | Yes | Yes via mSign | Yes |
| Concord | From $10.95 for 100 pages
| Yes | No | No | Yes |
Concord provides HIPAA-compliant faxing with its TLS and AES 256-bit encrypted secure fax transmission, which is one of the primary requirements for HIPAA compliance. Also, this fax service uses secure data centers in highly restricted facilities for data storage. It’s a safe and HIPAA-compliant cloud fax solution that organizations and businesses can truly depend on.
As an alternative to Concord, mFax also offers HIPAA-compliant plans. It utilizes the same 256-bit AES and TLS 1.2 encryption to protect stored faxes and those in transit. It also has access controls, audit trails, two-factor authentication, and automatic timeout sessions. It will also sign a Business Associate Agreement (BAA) with clients upon request. With its servers being located in secure facilities with state-of-the-art security, you can count on this fax service to operate round the clock with minimal downtime.
Concord shines when you’re using it to send faxes from a desktop or laptop. It has print-to-fax functionality and integration with Google Workspace and Office 365. It has a web app for easy account access without the complicated setups. You can also use any email client to enable its email-to-fax feature. One downside of this service is it lacks dedicated apps for iOS and Android. While its web app may suffice, apps can make sending and receiving faxes on mobile more convenient. There’s the web app, but you can’t expect users to open their browsers whenever they need to view, send, or receive a fax.
mFax offers free Android and iOS apps for mobile faxing. You can easily download these apps for free from their respective stores. There’s also a downloadable Windows driver that you can use to enable print-to-fax. This feature allows you to fax directly from applications like Microsoft Word by converting the document into a fax-friendly format. You can also use its intuitive web portal to manage and configure your desired settings for incoming and outgoing faxes.
mFax supports signing faxes electronically, but there’s a catch. You’ll need to subscribe to mSign, a separate service from the same developer, Documo. mFax has no inherent feature that would allow you to affix electronic signatures.
The mFax alternative, Concord, is obviously lacking in this aspect. If you want to sign a document, your next best option would be to affix your signatures by hand.
mFax offers number porting for $15 per number. The process takes 7 to 10 business days, so they let you route your number while waiting for the porting process to finish. This will prevent any downtime. Besides porting existing numbers, it’s worth noting that the basic plan already includes one fax number.
Concord also offers toll-free numbers. This service also allows fax number porting, although its website fails to mention any information about its processing time and cost.
With Concord, you can add a custom cover page for your faxes or select from the default ones. For a fee, you can also customize a cover page to suit your needs or preferences.
Likewise, mFax has an assortment of fax cover sheets available. You can also create your cover page from scratch.
Concord and mFax are secure, HIPAA-compliant cloud faxing solutions with robust features that make faxing sensitive patient information worry-free and simple. They both have user-friendly web portals and can send faxes directly from email and other business apps.
If your goal is cost efficiency, choosing mFax would be best. Although its base plan will cost you $25 per month, that price is already reasonable for faxing 400 pages. You can also access features like fax histories, custom fields, and tags. You can also fax from mobile using its Android and iOS apps.
Conversely, Concord is best if you want to focus on having a HIPAA-compliant solution that can fax sensitive documents securely.
iFax is the best alternative to
Concord and mFax
iFax has the cheapest HIPAA fax service at $0.01 per page and no setup costs.
Easily attach eSignatures to your fax within the iFax app on any device.
Port your existing fax number to iFax for free in 3-5 days.
“Cloud-Based Faxing”
“It was cheaper compared to other providers, the ease of use and very intuitive design and the reliability of the faxes being sent. My team and I always get great support from the team whenever an issue needs to be dealt with.”
“I compared the most popular online fax services iFax is overall the best value and feature rich!”
“Great customer service! The Google Workspace integration has been great for our organization. Everyone likes it compared to our previous service.”
Yes, it is. If you are in the healthcare industry and are in search for a HIPAA-compliant fax provider, RingCentral is a god option.
However, if you’re looking for more – free fax numbers, seamless fax broadcasts, and quick integration with EMR and EHR systems – iFax emerges as the superior fax service for a comprehensive and user-friendly experience.
