MyFax vs mFax

Check out the full mFax vs MyFax comparison below.

Security and HIPAA Compliance

MyFax implements basic security features like end-to-end encryption, Pretty-Good-Privacy (PGP) encryption, and password-protected web pages. They ensure any critical and sensitive faxes are kept confidential and safe from prying eyes. However, more is needed to make the fax service HIPAA compliant. While secure enough for general faxing, additional security protocols and procedures are required to safeguard sensitive health data. Another thing is that MyFax won’t sign a Business Associate Agreement (BAA), a document necessary to certify its readiness and willingness to keep PHI safe at all times.

As an alternative to MyFax, mFax follows AES 256-bit encryption for in-transit and stored data. It also implements TLS 1.2 security protocols and utilizes servers housed in facilities with state-of-the-art security. It also provides access controls, two-factor authentication, automatic session timeouts, and audit trails. Combined with a BAA, these security features make mFax a better HIPAA-compliant MyFax alternative.

User Experience

MyFax gives off a 90s graphical interface aesthetics with its clunky design and old-school navigation. It’s still intuitive and decent, but you’d wish it could be better. Getting familiar with its available features can take some time, especially if you’re used to apps and software with modern designs.

Meanwhile, mFax boasts a modern, sleek, and neat user interface design that makes it a breeze to navigate. There’s a user-friendly dashboard with intuitive icons that’s helpful for anyone using cloud faxing for the first time. Using mFax is similar to using any modern application. It leaves an impression that faxing has evolved and adapted to the changing times.

Device Applications

MyFax and mFax support multiple devices so you can conveniently send and receive faxes from your phone, tablets, laptops, and desktops. They both have free iOS and Android apps, making faxing from mobile effortless and efficient. 

ESignatures

mFax requires the integration of mSign, its sister product from Documo, to electronically sign documents. You cannot affix signatures to a document without using mSign or another third-party eSignature software.

As a mFax alternative, MyFax has no digital signing capabilities. You can download the fax, sign it using a third-party digital signing app, then re-upload it and send it as a fax. 

Developer-Friendly Fax API

MyFax doesn’t have a programmable API, so you can’t use it to integrate with other business software and CRM systems your team uses. Besides its API, this fax service readily integrates with NextGen Healthcare for streamlined faxing workflows.

mFax, on the other hand, has a RestFUL API that you can configure to send, receive, and manage faxes from any business system, regardless if it’s an EHR, EMR, or CRM.

Fax Broadcasting and Scheduling

mFax lets you send one fax to multiple users simultaneously, enabling you to sort contacts into convenient groups for targeted faxing campaigns. Other than this, you can also schedule fax deliveries according to your preferred date or timing.

As an alternative to mFax, MyFax can also do fax broadcasting to 50 recipients. There’s also a fax scheduling option for planning and drafting faxes in advance. You can even set the recipient’s timezone to ensure the fax arrives at a time when they’d most likely read it. 

Pricing and Plans

MyFax Pricing 

With MyFax, you can choose a plan that fits your needs and budget. For $12 monthly, you can start sending and receiving faxes of up to 100 pages. Each subscription also includes one local or toll-free fax number and the option to send faxes directly via email. 

mFax Pricing

With mFax, you can start with its trial offer or sign up for its Professional plan, starting at $25 monthly for 400 pages. The number of fax numbers included varies depending on the plan. There’s also a $3 fee for every additional number.