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Best PBX Providers in 2024: Top Choices for Businesses

PBX system providers offer a cost-efficient solution for internal and external communications within a business or company. Unlike before, modern PBX systems can provide greater scalability and efficiency.

If you are looking to invest in a PBX system for your business, this list features five of the top providers in the market.

What Is a PBX System?

PBX is a telephony system that serves as a central hub connecting multiple telephone lines to facilitate communication between employees, customers, and third parties. Compared to traditional phone lines, it’s a more efficient option to help you prevent outages and high setup costs.

Still, finding the right PBX for your business can take time. It pays to research different providers and see what they can offer. Not only does this help you find a system that meets your specific needs, but it can also help you get the best value for your investment. 

Best PBX Providers in 2024: Top Choices for Businesses

1. VirtualPBX

With 24/7 support and remote communication integrations, VirtualPBX provides a cost-effective virtual phone system with robust features such as VoIP, native calling, analog, SIP Trunking, smartphone, WebRTC,  and more.

Through the VirtualPBX online PBX platform, businesses can connect with VoIP PBX phones to various locations via a nationwide phone network. VirtualPBX also offers HIPAA-compliant phone plans for healthcare providers.

Best features:

  • Easy to set up in 5 minutes or less
  • Costs 80% less than traditional phone systems
  • Self-hosted phone system
  • Mobile-friendly
Best PBX Providers in 2024: Top Choices for Businesses

2. Mitel

Mitel offers on-site, cloud, and hybrid PBX solutions for businesses. Everything you need to scale your internal and external communication, such as instant messaging, video, voice, and more, is available within one platform. It is also HIPAA-compliant and can sign a tailored Business Associate Agreement (BAA) upon request.

Best features:

  • User-friendly VoIP systems
  • On-premise and cloud healthcare communication solutions
  • Call forwarding, queuing, and routing
  • Click-to-call feature
Best PBX Providers in 2024: Top Choices for Businesses

3. Asterisk

Trusted by enterprises and governments worldwide, Asterisk installs VoIP gateways and IP PBX systems for a wide range of industries. It has an open-source framework for communications applications and runs on Linux, BSD, and OS X. 

Best features:

  • VoIP Gateways
  • Computer-telephony integration
  • Call forwarding, queuing, and routing
Best PBX Providers in 2024: Top Choices for Businesses

4. Intermedia

Intermedia offers HIPAA-compliant PBX phone systems for enterprises and small businesses. With over 90 call features, Intermedia lets you save money and data space while conveniently managing multiple line extensions through your company’s private administrative portal. 

Best features:

  • HIPAA-compliant
  • Enterprise-grade phone systems
  • Quality and reliable calls
  • Easy installation
  • Spam caller protection
Best PBX Providers in 2024: Top Choices for Businesses

5. 3CX

Whether you prefer self-hosted or on-premise phone systems, 3CX has you covered. Aside from its call features, the PBX provider also offers HIPAA-compliant video conferencing, live chat, and VoIP phone systems suitable for Windows or Linux.

Best features:

  • SIP trunk and IP phone options
  • Instant messaging app integration
  • Easy setup

Should Your Business Use PBX?

PBX systems can help businesses maximize communication across departments, saving effort and time. Unlike the traditional approach, you don’t need to set up an on-site infrastructure for hosted PBX providers, which means less downtime and cheaper installation costs.

Switching to a PBX system can also offer scalability, allowing you to add or remove phone lines (as needed) to accommodate varying communication needs and business growth changes. Ultimately, it plays a critical role in improving your business’s overall efficiency and productivity.

Key Factors to Consider When Choosing a PBX Provider

Not all cloud PBX providers offer the same features and functionality. Before choosing one, it’s best to evaluate your needs carefully based on the following key factors and requirements:

  • Deployment: Cloud-based PBX systems are easy to deploy, flexible, and more cost-effective than traditional PBX systems. These offer more control and customization options when installed on-site.
  • Scalability and flexibility: Reliable PBX systems must have a high bandwidth to support your Internet Service Provider (ISP). This will ensure that your calls are of good quality.
  • App integration and compatibility: An excellent virtual PBX provider allows seamless data exchange and better workflow efficiency across different messaging apps and platforms.
  • Contact center phone features: Call forwarding, direct dialing, queuing, and transfer capabilities are essential to have in PBX providers.
  • Security and HIPAA Compliance: The most important feature to look for in a PBX provider is the ability to secure your private conversations with patients regarding their PHI. Choose one that uses proper encryption, audit logs, and strong access controls.

Find the Best PBX Provider for Your Business

Your business can run more efficiently when your communication system is in order. The best way to look for the right PBX phone system is to narrow your options and compare the features suitable for your business needs and demands. 

The key is to find a provider that will ensure a smooth implementation and optimal support, minimizing disruptions and downtime.

Kent Cañas

Kent is a content strategist currently specializing in HIPAA-compliant online fax. Her expertise in this field allows her to provide valuable insights to clients seeking a secure and efficient online fax solution.

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