best hipaa-compliant survey tools

5 Best HIPAA-Compliant Survey Tools

Are you looking for healthcare survey tools to conduct research or get feedback from employees or patients? 

The HIPAA-compliant survey tools on this list enable you to use survey templates or build custom forms while maintaining data privacy.

5 Best HIPAA-Compliant Survey Tools

1. Jotform

A user-friendly app, Jotform is one of the top survey tools for HIPAA compliance. It allows you to use templates and create customized surveys for almost any purpose. Aside from being highly flexible and easy to work with, Jotform offers a free plan. However, HIPAA compliance is only available for Gold subscriptions and above.

Top features:

  • Form Translations, allowing respondents to fill out forms in their native language
  • Create conversational forms that ask one question per page
  • Automatically turn surveys on or off on a specific date or submission limit
  • Custom URLs and Thank You page
  • RESTful API
  • Integrates with Zapier, Hubspot, Zoho, Salesforce, AdobeSign, Mailchimp, and more
  • Educator discount
  • SSAE16 / ISAE 3402 Type II, SOC1, SOC2, SOC3, ISO 27001, and ISO 27017 certified; GDPR compliant

Price per month: 

  • Gold: $99 for 100 users and 10,000 submissions
  • Enterprise: Contact Sales
  • Free Starter plan
5 Best HIPAA-Compliant Survey Tools

2. SurveySparrow

Users love SurveySparrow for its easy-to-use templates and advanced customizable features. Its surveys are designed to be interactive and conversational, ensuring you get responses from various participants. Like Jotform, it offers a free plan, but you can only enable HIPAA compliance on the Professional plan.

Top features:

  • White label surveys
  • Video surveys
  • Conversational forms
  • Automate recurring surveys
  • API and Webhooks
  • Integrates with Zapier, Zendesk, Hubspot, Mailchimp, WordPress, Slack, and more
  • ISOC 2 Type 2 and ISO/IEC 27001 certified and GDPR compliant

Price per month: 

  • Professional: $249 for 5 users and 200,000 contacts
  • Enterprise: Contact Sales
  • Free trial: 14 days
5 Best HIPAA-Compliant Survey Tools

3. Qualtrics XM

Qualtrics is an advanced quantitative and qualitative research software with HIPAA-compliant survey services. Used by different organizations, brands, and business schools, Qualtrics enables you to design the survey flow and use advanced logic features. 

Top features:

  • Built-in predictive intelligence and statistical analysis
  • 30 different graph types
  • Integrates with Zendesk, Marketo, Adobe, and more
  • ISO 27001, HITRUST, and SOC 2 Type 2 certified; FedRAMP authorized; GDPR compliant

Price per year:

  • Tailored pricing based on usage needs
5 Best HIPAA-Compliant Survey Tools

4. SurveyMonkey

SurveyMonkey is amongst today’s prominent HIPAA-compliant survey platforms that thousands of organizations and Fortune 500 companies use. It lets you create professional-looking and customized surveys using advanced logic features. While it offers affordable Individual and Team Plans, only Enterprise users can enable its HIPAA compliance features.

Top features:

  • Survey sharing with access control
  • Unlimited surveys
  • Shared asset library
  • White label surveys
  • Custom charts and reports
  • Multilingual support
  • API Access
  • Integrates with Salesforce, Marketo, Eloqua, Tableau, and more
  • Educator discount
  • ISO 27001, PCI DSS, and SOC 2 certified

Price per month:

  • Enterprise: Contact Sales
  • Free trial: 10 days
5 Best HIPAA-Compliant Survey Tools

5. Formstack

Last but not least in our list of HIPAA survey tools is Formstack. It offers an easy-to-use platform for creating surveys. Users love its intuitive interface, native Salesforce integration, and responsive customer service. Formstack enables HIPAA compliance for Enterprise users with features such as data encryption, access controls, and audit logs.

Top features:

  • Formstack Go mobile app with accessible offline forms
  • Conversational forms
  • Import forms to Formstack
  • Users can save their progress
  • Custom URLs and branding
  • API and Webhooks
  • Integrates with Salesforce, Google Sheets, Amazon Web Services, Paypal, Stripe, Hubspot, and more
  • Nonprofit discount
  • PCI DSS compliant

Price per month:

  • Enterprise: Custom pricing
  • Free trial: 14 days

Types of Healthcare Surveys

What kind of surveys can you create with HIPAA-compliant tools? HIPAA rules specifically mention these two types of surveys. Make sure that you follow HIPAA guidance before conducting your survey.

Quality Assessment Surveys

The American Hospital Association says that hospitals, under HIPAA rules, can perform “quality assessment and improvement activities” as part of their healthcare operations. Patient satisfaction surveys fall under this category.

Before conducting this type of survey, the hospital must issue a privacy notice informing patients of the use of identifiable health information. If a patient requests confidentiality or any other restrictions on the use of their data, then the hospital must comply. 

Research

Researchers might need to use personal health information when conducting surveys. Hospitals can share this information with researchers, either with or without individual permission, based on certain conditions. For more details on these conditions, review the HIPAA rules on research.

If they go without permission, the hospital needs approval from an ethics board, like an Institutional Review Board (IRB) or Privacy Board. For cases where individual consent is required, hospitals must get authorization that meets the Privacy Rule.

Achieving HIPAA Compliance With Survey Tools

You can use any survey vendor for your healthcare organization or business. However, if you’re using survey forms to collect protected health information (PHI), make sure that you sign a Business Associate Agreement (BAA) with the vendor first.

HIPAA rules emphasize securing a BAA with services that handle PHI, including electronic PHI. Not all software provides a BAA, even if they advertise themselves as HIPAA compliant. To enable HIPAA compliance in survey tools, ensure the vendor can offer this specific legal agreement.

Kent Cañas

Kent is a content strategist currently specializing in HIPAA-compliant online fax. Her expertise in this field allows her to provide valuable insights to clients seeking a secure and efficient online fax solution.

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